Privacy Policy
Privacy Policy
Effective Date: 7/5/2025
Quick Spark Digital LLC, doing business as RoofRep AI ("RoofRep", "we", "us", or "our"), is committed to protecting the privacy and security of our users (“you”, “your”). This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, including our website, AI systems, CRM integrations, and communication platforms.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Name
Email address
Phone number
Business name
Property address (if provided during AI interactions)
1.2 Call & Message Data
Call recordings and transcriptions
Message transcripts (SMS, MMS, email)
Caller metadata (phone number, time, date, call duration)
Interaction history with AI or automated systems
1.3 Technical Data
IP address
Browser type and version
Device type
Usage data for analytics and system performance
2. Consent to Communications
By submitting your contact information through our website, forms, AI assistants, booking tools, or other data collection channels, you expressly consent to receive communications from RoofRep AI, including:
Phone calls and text messages (SMS/MMS)
Marketing, informational, and transactional communications
Calls that may be automated, pre-recorded, or delivered using artificial intelligence (AI) voice technology
Consent may be collected verbally, in writing, or electronically (including via form checkboxes, verbal AI confirmations, or recorded consent).
Consent is not a condition of purchase.
3. How We Use Your Information
We use your information to:
Provide and operate our AI assistant and communication services
Contact you regarding inquiries, services, or offers
Deliver marketing communications when consent is provided
Notify you of new leads or customer inquiries
Customize and improve our systems
Respond to support requests
Maintain system integrity, compliance, and security
We do not sell or rent personal information to third parties for their own marketing purposes.
4. Opt-Out & Communication Preferences
You may opt out of communications at any time:
Text Messages: Reply STOP to any SMS message
Email: Use the unsubscribe link included in emails
Phone Calls: Request removal during any call or contact us directly
After opting out, you may still receive non-promotional or legally required messages related to active services unless you request full data deletion.
5. Sharing of Information
We may share information only in the following circumstances:
With third-party service providers (e.g., CRM platforms, telephony providers such as Twilio or HighLevel) strictly for service delivery
When required by law, regulation, subpoena, or legal process
To protect the rights, property, or safety of RoofRep AI, our users, or others
All vendors are required to maintain confidentiality and security standards.
6. Data Storage & Security
We implement administrative, technical, and physical safeguards designed to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
By using our services, you acknowledge and accept this risk.
7. Retention of Information
We retain personal information only as long as necessary to:
Provide services
Maintain records for compliance
Resolve disputes
Enforce agreements
You may request deletion of your data by contacting us using the information below.
8. Your Rights & Choices
You have the right to:
Request access to your personal data
Request correction or deletion of your data
Withdraw consent for communications
Request clarification on how your data is used
To exercise these rights, contact: [email protected]
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
10. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact:
Quick Spark Digital LLC (RoofRep AI)
Email: [email protected]
By using RoofRep AI, you acknowledge that you have read, understood, and agreed to this Privacy Policy.